WTF package

In the unlikely event you receive your order and you find it is not what you ordered, defective or different to the quantity stated
on your order then get in touch with us as soon as possible, Leighton Vans Australia will, at its own discretion replace/reimburse any defective or missing goods so long as the goods are returned to us in original condition.

When goods are returned, please include a cover note to say who it is from and an invoice number for our reference this will help with processing your return promptly.

It’s ideal if you could get a proof of delivery as well just in case your parcel gets lost. Please inform us on any trading details. 

When you receive your parcel please inspect that it has arrived to you in good condition.

If it is damaged and you do not sign for it damaged we will not have any rights to make a claim- and therefore unable to help you.

If upon opening goods you find out that they appear to have been damaged during transit then you must notify us by 5pm the next working day.

In this case please keep all packaging as it may need to be inspected and please take photos.

If you receive your parcel and you have decided you no longer require the item it is up to the customer to return this item within 4 weeks of purchase. Remember goods must be in original condition. 

Any refunds made are done via bank transfer and payment is made 3-5 business days after details have been submitted. At certain times of the year such as Christmas & Bank Holidays, this process may take slightly longer. 

If the courier has attempted delivery, it is up to the customer to rearrange delivery with the courier. 

If you have any further questions then don’t hesitate to ask, you can do this via e-mail to info@leightonvans.com.au