Delivery & Returns

Delivery

We offer shipping services Australia-wide and soon in New Zealand. For your convenience, many items are dispatched on the same day if your order is received by 12 pm, excluding weekends. We make every effort to ship your order within 24-48 hours.

Rest assured, all our shipments are trackable, and you will receive a tracking number as soon as your order is dispatched. Our website uses live rates calculated at checkout from our trusted partner TNT. This may differ with pallet shipments, please contact us before making your order if you are unsure. 07 6512 5824 or info@leightonvans.com

Your shipments are fully insured against loss and damage, providing you with peace of mind in case of any unforeseen circumstances. We've got you covered.

Please note that all shipments will require a signature upon delivery. Once a package is signed for, it cannot be declared as lost. Therefore, it's essential to ensure that you provide the correct delivery address.

Returns

In the unlikely event, that you receive your order and you find it is not what you ordered, defective or different to the quantity stated on your order then get in touch with us as soon as possible, Leighton Vans Australia will, at its discretion replace/reimburse any defective or missing goods so long as the goods are returned to us in original condition.

When goods are returned, please include a cover note to say who it is from and an invoice number for our reference this will help with processing your return promptly.

It’s ideal if you could get a proof of delivery as well just in case your parcel gets lost. Please inform us of any trading details. 

When you receive your parcel please ensure that it has arrived to you in good condition.

If it is damaged and you do not sign for it damaged we will not have any rights to make a claim- and therefore unable to help you.

If upon opening goods you find out that they appear to have been damaged during transit then you must notify us by 5 pm the next working day.

In this case please keep all packaging as it may need to be inspected and please take photos.

If you receive your parcel and you have decided you no longer require the item it is up to the customer to return this item within 4 weeks of purchase. Remember goods must be in their original condition. 

Any refunds made are done via bank transfer and payment is made 3-5 business days after details have been submitted. At certain times of the year such as Christmas & Bank Holidays, this process may take slightly longer. 

If the courier has attempted delivery, it is up to the customer to rearrange delivery with the courier. 

If you have any further questions then don’t hesitate to ask, you can do this via e-mail to info@leightonvans.com.au